"Samsung Major Home Appliances" are limited to dishwashers, clothes dryers, ranges, and refrigerators. ET. Consumers should contact Samsung immediately to receive one of the following remedy options. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. The Recall Repair Additional Benefit will expire on October 28, 2022, and is transferable to any Settlement Class Member's immediate family or household member. Q6. Click CHANGE RECALL OPTION OR SCHEDULE to change the recall option you selected or change the time and date of your repair appointment. Model numbers and serial numbers can be found on two labels attached to the machines back. Cycles, settings, and features on your Samsung washing machine. Thermostat Dryer Repair Kit Replacement for Samsung Dry. The Samsung WF45T6000AW is part of the Washing Machines test program at Consumer Reports. Select your Model Number in the list that appears. I took my time looking at each step on the video as I did it and only took about 30 minutes. The company, the world's biggest maker of smartphones, recalled some 2.5 million Note 7s in 10 markets following complaints that its lithium-ion battery exploded while charging, and then had to expand that as reports emerged of replacement phones also catching fire. Let us help! Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. Until the repair is finished, the washer is exchanged, or the Home Label Kit is installed, Samsung and the CPSC advise owners of the recovered washers to wash bedding, water-resistant, or bulky items on the delicate or waterproof cycles. Samsung has mailed more than 2 million Home Label Kits to our known customers. ADD TO CART. Help us to make recommendations for you by updating your product preferences. Exact factory parts to upgrade Samsung washers affected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! Tell us a bit more about you so we can get to know each other better. The household appliances have controls in the middle or at the back. Free repair advice! Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. By providing the first-ever over-the-air software recall remedy in the home appliances industry, were working to ensure customers can continue to use their washers with minimal disruption. The washing machines can short-circuit and overheat, posing a fire hazard. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. Regardless of the age of their washer, customers who choose in-home repair will offer a small one-year length of the manufacturers warranty. Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m. So for now my niece has a like new washer. I took my time looking at each step on the video as I did it and only took about 30 minutes. Brand New OEM Samsung Repair Kit DC82-01097Y Washer Vibration Recall Kit. Thank you! All of our technicians who are supporting this recall have been trained to perform the repair. Fits models Samsung top-load washer models: 3282689, AP5623264, PS4221572, EAP4221572, PD00007282, DC97-16350C, WA400PJHDWR/AA-01, WA400PJHDWR/AA-02, WA400PJHDWR/AA-03, WA422PRHDWR/AA-02, Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. Still can't find the answer you're looking for? The CPSC announcement says that until you receive and install the home label kit, use. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. This, Samsung says, will ensure that users select a reduced-speed spin cycle for certain settings, such as bedding, bulky, or water resistant items. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. While the new settings are meant to reduce the risk of excessive vibrations during large loads of washing, some owners tell us the fix has made doing laundry an even bigger chore. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. On average, it takes us 7 business days to complete the free in-home repairs once the appointment has been scheduled. Model numbers and serial information can be found on two labels affixed to the back of the machine. Awesome! The washing machines have controls in the middle or at the back. These partners include A&E Factory Service, Dish Network, Installs Inc., and National Service Alliance. Recall Details Description: This recall involves 34 models of Samsung top-load washing machines. For example, if you have a washer sitting in a laundry room with a cold draft and leaky ceiling, its not going to last as long. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. Use the auto dispenser on your Samsung washing machine. The new cycle leaves it so wet that it take three times longer for my dryer to dry it, As part of the repair process, technicians install structural reinforcements to the washer, butcustomers also receive a Home Label Kit that includes an overlay for the machines control panel. Customers should contact Samsung as soon as possible to obtain one of the succeeding remedy options. Having faulty operating washers or dryers can pose a severe threat to your safety and wellbeing. Recommendations are independently chosen by Reviewed's editors. Talking Points. So for now my niece has a like new washer. Other owners have reported more meager rebates. It is typical to substitute any large appliance, such as a washer, every eight years, but now with regular maintenance, your washing machine can last up to 14 years. * For Samsung Supplies information go to: * For S.T.A.R. The washing machines have mid-controls or rear-controls. item 6 NEW Samsung Washer Repair Kit DC82-01097W, NEW Samsung Washer Repair Kit DC82-01097W. Please enter the correct serial number. A federal appeals court upheld a settlement attempting to resolve claims that some Samsung Group washing machines were prone to exploding. This recall involves several models of Samsungs top-load washers with super speed wash. As a result of the explosion, some people were injured. Brand New. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries. Weve been getting a lot of questions from readers after Samsung announced a recall on 2.8 million washing machines due to a risk of explosion during a cycle. $24.99. Credit: Samsung Electronics America Inc., of Ridgefield Park, N.J. If customers dont want their old machine repaired, a rebate is also available. By providing your telephone number and clicking submit, you authorize Samsung, or its representatives to use this number to contact you to provide information about your Samsung products and services through an automated or predictive dialing system or prerecorded message system; regardless of whether the number is on any do-not-call lists or is otherwise registered as a wireless telephone number. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. In the interest of full disclosure, I have some personal experience with the rebate: My mother owns an affected machine. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. You . An additional label is located on the rear of the washer. Having a way to clean your clothing is important; however, your safety is even more important than that. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. List the brand, model number, and serial number of your new washer. Full details about the in-home repair and the rebate can be found at http://www.samsung.com/us/TLW. . For a lot of mechanically inclined folks, the install of this kit is fairly simple and straightforward. Purchases made through the links below may earn us and our publishing partners a commission. If all information is correct, click SUBMIT . Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? John says that hes run into the same issue when washing bedding. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. Do Not Sell or Share My Personal information. The washing machine top can detach unexpectedly from the washing machine chassis during use, posing a risk of injury from impact. Thats because of the unusual choice Samsung is offering owners of affected machines: They can either choose to have the washer repaired, or they can receive a rebate towards a new machine thats based on the age and original purchase price of the washer. Your Home Label Kit will be shipped to you within the next 14 days. Find the most common problems that can cause a Samsung Washing Machine not to work - and the parts & instructions to fix them. If your washer had only one label, make sure to include the picture of the back of the washer. SHOP PARTS. This is not a fix, says one owner, Pat, noting that the new cycle leaves a bunch of water in her laundry. Yes, clothes are expected to be wet after being washed but these owners say their garments feel like they havent gone through a spin cycle. The link you selected is for a destination outside of the Federal Government. Get the latest drivers, manuals, firmware, and software. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. Free standard shipping, exclusive offers and financing options. But reader Margaret wanted to know exactly what would be fixed.. There are no instructions with the kit, so IF you are planning on installing the kit yourself, I recommend doing an online search for repair videos. 4.9 out of 5 stars based on 17 product ratings. Please enter your information below. The exchange rebate amount is based on the manufacturer date and model of your current washer. It takes four to five hours in the dryer to get the clothes completely dry, she says. Watch our helpful videos to get the most out of your Samsung products. Mosquitoes have a way of ruining an otherwise perfect evening. Note: Individual Commissioners may have statements related to this topic. Easy sign-in, Samsung Pay, notifications, and more! If you have any questions, feel free to contact us at 866-264-5636, 9:00am to 6:00pm (ET), Monday through Friday.Saturday/Sunday:Closed. How will the value of my washer be determined? After that, the installation is easy. Free standard shipping, exclusive offers and financing options. . This article will go over the Samsung recalls and what they entailed. I found several. NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! When you wash any bedding, be it sheets or blankets the new cycle is so slow that the items are still soaking wet when done. Why is that? All for the less than $15 cost of this kit! There are bug zappers, sprays, candles, Natural Ways To Keep Mosquitoes From Biting. It includes a new control panel guide for certain models, two warning labels and a user manual supplement. Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. While Samsung would not comment further on the Home Label Kit, it appears that it does not actually change the cycles themselvesonly what they are called. The process should take no more than an hour and as part of the in-home repair, you will receive a one-year extension of the manufacturers warranty, regardless of the age of your washer. The link you selected is for a destination outside of the Federal Government. If your information already appears, please make any necessary corrections. Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. Find the best Samsung Washer Repair near you on Yelp - see all Samsung Washer Repair open now.Explore other popular Local Services near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers. ET daily. These repair services include GE washer repair, GE refrigerator repair, GE dishwasher repair and GE dryer repair. (look up Samsung 'explosions') 2017 MULTI LANGUAGE Download ADDITIONAL INFORMATION Warranty eally the hardest part of this repair iswell there is not a truly hard part. Not only can you find the exact replacement part you need from Whirlpool, Kenmore and more - but our quick 1-2 day shipping will have your appliance back on its feet in no time! ET. We are not a giant corporate entity. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. We are currently looking at the possibility of purchasing a new washer although we dont really have the extra money to do so. Dishwasher drain hose loop with check valve. A little confusing at first just looking at the parts, but there is a good video online that must have been produced by Samsung, it goes through every step and really makes this easy. Q2. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. I now have a Samsung washing machine that someone gave me(free!) 11/4/2016 Samsung Top-Load Washing Machines. The washing machines have mid-controls or rear-controls. Copyright 1995-2016 SAMSUNG All Rights reserved. Learn more Request repair service Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. Please enter a valid model number or name. Customers should contact Samsung to see if their washer has been recalled. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054).

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