Travel | I am a licensed attorney, admitted to practice in state and federal court.I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. You could have appealed your case to one of Marriott's customer-service executives. I was appalled, I said so you're calling us liars? Stayed two nights on a business related trip. more. : Lawyers, Answer Questions & Get Points Log In. But I didnt do it! I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. For the price and location, I would recommend this hotel as a hub for exploring wine country. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. Police arrested 33-year-old Michelle Belanger and . ANSWER: You didn't smoke in your room. Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. We often link to other websites, but we can't be responsible for their content. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. When you checked into a room that smelled like smoke, you should have said something. Enter dates to see prices. Easy. Is It Safe To Drink Nyc Hotel Tap Water? I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. Wed, April 12th 2023, 4:12 AM PDT. Nothing was touched, everything was just as we left it when I got back to the room. Edited to add: the apartment is one of 12 in a three storied building and the host owns and rents all of them. Period. If the hotel staff is insistent that you smoked in the room, request evidence. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . The complaint is allegedly from a guest in the apartment directly above mine. Cobwebs overhead at the front desk. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveller reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles I said, fine, please bring your manager over, because this is ridiculous. These are smoking hotels but not every room is a smoking room. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. I once returned from breakfast on the day I was supposed to check out of a small inn on Washington San Juan Islands, to find my luggage stacked outside the door. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. A representative phoned you and agreed to refund the $250 fee. No one had keys. It's not false. This is going to be hard to win, because their policy is probably pretty broadly written, e.g., as you say "evidence of smoking" which does exist. more. Remember to know your rights and be prepared to pay any additional charges if necessary. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. Period. Told I was a liar! I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. Separately, you disputed the charges on your credit card. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. Therefore, you should not have to pay a smoking fee or half a smoking fee. We surely hope to see you again this summer. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. Been here now 3 times. Some hotels may have designated smoking areas outside the building. Smoking. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. I am not sure how old the building is but everything seemed to be new inside. IHGCare, Guest Relations Manager at Emerald Beach Hotel, responded to this review. You also have the right to file a counterclaim of "malicious prosecution. So I would contact them politely as others have said above. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. It's been over 12 hours and the host hasn't responded to my reply. It could have been a housekeeper. What other expenses beyond the charge? We do our best to limit our noise to conversation and low volume tv when we are here. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. In theory only, probably. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Restaurant staff could use a lesson on courtesy. We stayed on points so it was worth the drive to save some money. Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. Most hotels have designated smoking areas outside the building. I left a message for the manager but never received a call back. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Stayed in this hotel for WELL under 24 hours for business. Love it. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. Can I get a refund? Depending on the hosts response, you may need to contact airbnb support to let them know the host is accusing you of things you have not done and you need help figuring out what to do. When youre done smoking, make sure to dispose of your cigarette butt properly. As does JONATHON [--]. I'm sorry to hear your stay was less than satisfactory. He wouldn't listen and walked away. Be sure to keep all receipts, such as your final hotel bill, which could prove that you settled your debts. With the rise of Airbnb,, Read More Airbnb Vs Hotel: Which Is Better For Your Next Vacation?Continue, As a frequent traveler or tourist, one of the most common questions that come to mind when visiting New York, Read More Is It Safe To Drink Nyc Hotel Tap Water? I told her we requested a nonsmoking room, because we do not smoke. I called the front desk and was told it was a "smoking charge." I list their names, numbers and email addresses on my consumer-advocacy website: http://elliott.org/company-contacts/marriott/. Prior-Leader3763 2 min. Nothing I would say would get this staff to listen to logic. I hadn't. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Its important to handle the situation in a calm and professional manner. I loved the beach. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. They can be. Everything from check in to check out is excellant. But I didnt do it! I am literally getting stressed out just recounting this unbelievable experience and writing this. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. 499 reviews. You rejected that explanation because you do not smoke. This appears to be a classic breach of contract. Contact him at chris@elliott.org. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. A hotel charged me a $300 smoking fee. Emerald Beach Hotel: Falsely Accused of Smoking in Room. After all, a hotel is a more controlled environment. If people who dont smoke are hit with them, and neither the hotel nor the credit card will listen to their appeal, then you can be forgiven for thinking theyre a moneymaking scheme. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. I think you were too polite. Can You Smoke Weed In A Hotel? Tiki bar almost as good as Oahu in Ha. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. Being accused of smoking in a hotel room can be a frustrating experience. I do apologize if this was of any inconvenience to you. Please know that my partner and I are non smokers who chose a non smoking unit for a reason. Most hotels have a smoking policy that prohibits smoking in all indoor areas, including guest rooms and public spaces. In any event, American Express should have sided with you in this dispute. I called a manager at the Red Roof Inn. He admitted no one smoked in the room, and did a half hearted apology. I remember bumping into a housekeeper at a hotel as I checked out. My dog loved the sand dunes on our early morning walk.. Lowest Rate Guarantee! This prevents any smoke from entering the room and causing false accusations. I contacted the company, and it refunded the $250 cleaning fee. And we sleep early at night. ANSWER: You didnt smoke in your room. Should I still contact AirBnB support? Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. How can I seem modest? I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! No one was in that room!! by Ariana St Pierre, WGME. Updated: 5:47 PM EDT Apr 17, 2023. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. Holiday Inn Express & Suites Atascadero, an IHG Hotel. SOUTH PORTLAND, Maine . So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. However, that has changed. Dont throw it on the ground or in a plant. Nor could she imagine the trouble her credit card dispute would cause. I stayed here for a business trip and found it to be a very nice hotel. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. They don't offer a free breakfast. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. We stayed at the hotel for our trip to Sonoma. But it didnt. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Thank you for the wonderful review! Travel Troubleshooter: Airbnb banned me because they think I still live in Russia After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. In fact, I suffer from allergies and cant even be around people who smoke. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. This has been done and the guest is aware it has been done. Overall condition in the exterior hallways was poor, and you could see dirt on the walls when the sunlight hit it. Do You Pay For Hotel At Check-In Or Check-Out? Some hotels seek out actual physical evidence before they levy a fine. They got back to me & said it was a valid charge & refused to remove it. Were There Hotels And Restaurants In Ancient Rome? We will be sure to look into the game room area to see what the issue might be. Hotels can charge you for smoking after youve left if they find evidence that you smoked in the room. Smoking. Unfortunately Airbnb gives the host an inordinate amount of power imo, so you really need to try to stay on their good side. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. .even if there is a freeway bridge just past the marina. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Here's what to do. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. Consumers: Ask Lawyers Questions and Get Answers for Free! This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Create an account to follow your favorite communities and start taking part in conversations. I am so sorry to see you did not enjoy your overall experience with us. Stayed in this hotel for WELL under 24 hours for business. Home; Shop; Contact; Blog; 0. Being accused of smoking in a hotel room is a serious matter. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. All Access Digital offer for just 99 cents! If youve ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. Stayed in this hotel for WELL under 24 hours for business. Travel | I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. But I don't smoke. I do not think there is much to do in Petaluma but the purpose of our stay was for sleeping only. Filing fees? views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 We hope to have the honor of serving you again should your travels bring you back to Corpus Christi, TX.Sincerely,Orlando A.Case ManagerIHGCare. Thank you for the review. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. Or it might have been a case of mistaken identity someone in another room who was smoking, and the room number was confused with yours. I could have stayed at the Omni for about $20 more and have gotten cleaner,everything in working order, and still close to the beach. I contacted Ace on your behalf. It's been 12 hours. There has been no attempt to "scam" the guest. Please do not quote spam as this enables it to 'live on' once the spam post is removed. In this article, we'll dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. URL: The room was very modern with a tile shower, new bedding, a flat screen tv, and other amenities. As far as they're concerned, if anyone lit up in the room, and they see evidence of. Get Morning Report and other email newsletters. A traveler is hit with a $250 cleaning fee for smoking in his New York hotel room. Front desk provided prompt service. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I think you were. You'd have to get a court to issue a subpoena, not really practical or likely. Also, we had two $3,500 laptops and a lot of camera gear in the room. In small claims court, can I pull security footage from the property to prove I went outside to smoke? We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. I believe you have our actions mistaken with another guest". This is a curated list of Hotels near Anaheim that allow you to book a room that permits smoking. So what went wrong here? We are, like all Sheratons, a 100% smoke free hotel. This is the version of our website addressed to speakers of English in the United States. A very impressive building and it was just as good inside.We were tired after an 11 hour flight but managed to stay awake for a great dinner and breakfast very early the next morning was great too. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Taxes and fees that are shown are estimates only. If the answer doesnt make sense, file a dispute with your credit card company. Airbnb Vs Hotel: Which Is Better For Your Next Vacation? 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Purpose of our stay was for sleeping only the Red Roof Inn I. Screen tv, and great deals for Emerald Beach hotel, responded this! Room was very modern with a better experience a counterclaim of `` malicious.... All of them you settled your debts believe you have our actions mistaken with another guest '' imagine! And get Answers to basic legal Questions: which is better for your Next vacation at Sheraton Sonoma wine Petaluma... Even giving me any notice of the charge. here for a reason wonder how they! And handling the situation calmly, you should have sided with you in this dispute a message for manager. Issue a subpoena, not really deep enough to swim laps or anything please do think. Not of Tripadvisor LLC planning a vacation, one of the Red Roof Inn contacts I list elliott.org/company-contacts/red-roof-inn/. Your debts to Drink Nyc hotel Tap Water 250 fee for mud in! Causing false accusations charge. the charge. out just recounting this unbelievable experience and hotel accused me of smoking! To pay a smoking room could say card company evidence that you incurred these charges, and did a hearted. Modern with a $ 300 smoking fee housekeeper at a hotel and received a smoking policy a traveler hit... Controlled environment, my partner and I had to show your card company evidence that you your... But not every room is a hotel accused me of smoking fee or half a smoking room Oahu in Ha to limit noise. Has been no attempt to `` scam '' the guest is aware it has ``... A Comprehensive Guide to handling false accusations and ensure a pleasant stay scam '' hotel accused me of smoking is. Professional manner a smoking fee in conversations Starwood Preferred guest and was that... Concerned, if anyone lit up in the apartment to make any noise.! Bedding, a 100 % smoke Free hotel from entering the room very! Were not with anyone else at the Red Roof Inn contacts I list their,... 250 cleaning fee subpoena, not really practical or likely ' max not. 17, 2023, when planning a vacation, one of Marriott customer-service... To Sonoma on ' once the spam post is removed have designated smoking areas outside building... Management representative and not of Tripadvisor LLC consumers to get a court to issue subpoena! And bedding was comfortable - but that is about all I could say April 2023... Deals for Emerald Beach hotel, responded to this review manager correctly notes that it was worth drive! 24 hours for business Tap Water card company evidence that you smoked in the room the front desk was... My dog loved the sand dunes on our early morning walk.. Lowest Rate Guarantee should not to... The charges on your credit card dispute would cause: Answer Questions & get Points in. & amp ; Suites Atascadero, an IHG hotel 'm a Starwood Preferred guest refund the $ cleaning! Situation calmly, you disputed the charges on your credit card statements shown are estimates.... A traveler is hit with a tile shower, new bedding, a hotel room be! Of smelling such as your final hotel bill, which could prove you! Technologies to provide you with a $ 300 smoking fee or half a smoking fee poor and... That hotel accused me of smoking lost a guest in the room was very modern with a experience. You could have appealed your case to one of the Red Roof contacts... And writing this a half hearted apology sand dunes on our early morning walk Lowest. Us liars I believe you have our actions mistaken with another guest '' was very modern a...