No matter what you call it, it has one purpose: to test individual functions of your LG washer and ensure that everything is in good working order. Run the Tub Clean cycle monthly to remove residue and prevent odor. Please visit our Request a Repair Page. Holding the buttons, you will hear a characteristic sound and you will observe . How to unlock the control panel. Thank you for using LG washing machines. We'll explore some common solutions to many of the error codes that could be displayed on your sidekick pedestal washer. Then, leave the door slightly open to let the inside dry out. Verify that the Stacking Switch is sitting correctly. If the keys are unresponsive and child lock is not engaged, a repair service may be required to resolve the issue. Then, remove the panel and detach the control housing by unthreading the screws there. Dilute 1/4 of bleach in 1 quart of water. This site uses Akismet to reduce spam. If the dE3 error code persists, close the water tap; and unplug the washer. dHE error code is caused by a temporary dry function error. As I understand it, that means Unbalanced load. If you are using tablets, tablets can be placed directly into the drum as an alternative to anti-lime scale powder. An OE error message may blink on the display if the drain line becomes clogged or obstructed. Return the inserts to the proper compartments and replace the drawer. Be the first to own the latest and greatest LG OLED TVs, Find helpful information about your LG product, Do Not Sell or Share My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. Hold your smartphone close to the logo until a sound sequence is completed. I have an LG frontloader washer WM0642HW and is roughly 10 years old. to [Narrator] Follow these steps to properly load your top load washer. Its a statement by LG as one of the pioneers of wireless diagnostic technology. 3. Check all pockets, to make sure that they are empty. Then, connect the replacement door lock to the harness you removed earlier. This step is necessary to reconnect the new lid lock wire connectors to the main control board. If the load is too far out of balance, it will attempt to adjust the load itself, which may increase wash time as it adds more water and repeats the rinse cycle. If shortly after starting the cycle you hear a noise, followed by the dE2 error code, this means that the door is closed but did not lock properly. With the addition of the free Smart Diagnosis to LG SmartThinQ, problems can be diagnosed without ever needing to call an LG representative. Turn off the washer, and unplug the power cord. The application is available for both Android and iOS operating systems. (GMT -05:00, United States of America local time) keeps coming up with UE code flashing on the display. How to lock the control panel. Allow the unit to rest for 10 seconds and restore power. Please visit our Request a Repair Page. The most common is removing the AC power from the washing machine. For your convenience, please visit our Request a Repair page. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Error codes on the display of an LG washing machine alert you to potential problems with your appliance. If mildew or musty smell already exists, run this cycle once a week for three consecutive weeks. When troubleshooting the matter, youll likely notice a few tell-tale signs, seeing how the dE error code is related to the washers door. Do not use the washer without the inlet filters. The Diagnostic Mode is available in most LG washing machines. Plug the power cord into a properly grounded electrical outlet. This code will display while your washer is attempting to rebalance the load by adding more water and redistributing the clothes within the tub. Check to make sure that the inlet filters are not clogged with sediment by turning off the water supply, taking off the water hoses attached to the back of the washers and, using needle nose pliers to pull out the inlet filters from the inlet valves, clean and rinse the filters if necessary. Running test mode on LG washing machines can be confusing even for seasoned veterans of appliance repair. If you do not have an iPhone or Android phone, simply contact LG Customer Service and a representative will assist you in running the Smart Diagnosis test over the phone. Hello and welcome to LGs step-by-step guide on how to clean the tub of your LG washing machine. It's that simple! When clothes are not removed promptly when the drying cycle ends, wrinkles can form. We recommend that you reduce the amount of detergent used, and do not add more than the manufacturer's recommended quantity of detergent. Press the Start/Pause button and check that the water fills properly. Open the drawer and redistribute the articles. The weight of the load must be evenly distributed across the surface of the drum. It works by running a test on the appliance to determine the source of the problem. What it is: On top-loading LG washer models, youll find a component called a lid lock. Press and hold SPIN SPEED and SOIL LEVEL. The IE error code indicates a problem with the water supply. On some model, the OPTION button is used to activate and deactivate this feature. If your washing machine is displaying an "Ed" or "OP" error code, the issue is related to the easy dispense. Add one or two similar items or other smaller articles of clothes to help balance the load. So let's go over how to set the control lock which will disable the control panel. You can use the Smart Diagnosis feature on many models of LG washing machines, and the approach is similar. Use of a water softener is recommended in areas with hard water. How to fix it: Fixing this problem will require you to replace the faulty door lock. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); Make sure the tub is empty before following these steps. JavaScript appears to be disabled in your browser. Exit the diagnostic test mode. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. However, if you have not addressed the root cause of the problem, the error code will only be cleared temporarily. If any item is found, remove it by using a pair of pliers. Check the water inlet and drain hoses. When an LG washer displays the dE error code, that means its experiencing a door error. The cool down operation periodically tumbles (25 seconds/every 5 minutes) the load with no heat to rearrange and fluff the clothing to avoid wrinkles for up to 4 hours. Turn the washer off to exit the diagnostic test mode. This is usually the result of faulty water valve. Drain any water in the compartments and let them dry. Remove the rear panel. And that is how to clean the tub of your washing machine. the Service Diagnostic Test Mode, please see the next page. In this video, we will go over some solutions for the OE, IE, dE, and UE error messages. Your washer will attempt to rebalance the load on its own up to three times. The FE error indicates a fill error. An OE error message may occur if the washing machine is draining water slowly or not draining at all. Here Is Why. To lock the control panel, first turn the power on. LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. Step by step of the various self test to help you diagnose what is wrong with your LG correctly. On the other hand, you may also notice on a top-loading machine that the door isnt aligned correctly and fails to lock as its supposed to. Related Post: Why LG Washer is not turning On? Most code issues can be easily resolved by performing a few simple troubleshooting steps. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. How it fails: The main control board consists of several components that control the machines various functions, including the lid lock or door lock. Be the first to own the latest and greatest LG OLED TVs, Find helpful information about your LG product, [Washing Machine] Front Load Washing Machine Common Error Messages, [LG Top Load Washers] Understanding Error Codes In LG Top Load Washing Machine, [LG Top Load Washers] Understanding Error Codes - SideKick Washer -, [Washing Machine] How to Set the Child Lock, [LG Front Load Washers] How To Clean The Tub, Do Not Sell or Share My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. LG Top Load Washer - Proper Loading. This may occur if the power supplied to the washer is interrupted during a cycle from a power outage. Verify that the faucets are fully open at the source: Make sure there is appropriate water pressure and that the faucets are fully opened. To check pump operation: Plug the washer back in and attempt to run a cycle. Use of a water softener is recommended in areas with hard water. If the TEST MODE is intiated and theres laundry in the tub during the *SPIN TEST* the tub will spin violently. The fixes might be complex in some cases, and youll need the help of a technician. The message will continue to display until the clothes are removed, or the START/PAUSE button is pressed. The UE error code indicates an unbalanced load. Note: In areas with hard water, mineral scale can form on internal components of the washer. The problem might be user-related faults, simple system malfunctions, or faulty components. If the PF error code persists, the unit will require a repair service, please click below to visit our request a repair page. (GMT -05:00, United States of America local time) A washer's error codes help to diagnose and potentially fix common problems. During the test cycle, the machine. If your unit is displaying an "LE" error code, it means the motor is overloaded and locked. Thankfully, the manufacturer has devised a straightforward way to understand what the problem might be. On small loads, even distribution does not happen as easy as on normal loads. Add 1 gallon of nontoxic recreational vehicle (RV) antifreeze to the empty tub and close the lid. 1. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. A small uE error message is an indicator that your washer has detected an unbalanced load. It is caused by a short circuit, loose connection, ground fault or power surge. Press the Power button to turn on the washer. As you're doing that, press the Power button. Press and hold the Spin button for 3 seconds to operate Spin Only cycle for draining and spinning. JavaScript appears to be disabled in your browser. Watch this video to learn about LG Top Load Washer - Understanding Error Codes. Clean the cover and the opening with warm water. If the tub is still filled with water, another option is to empty the water into a shallow pan by pulling the drain tube on the inner left side of the drawer. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). The control lock prevents children from altering the current cycle or accidentally starting the washer. Press START/PAUSE to cycle through the test modes. Supply warm water into the drum in order to unfreeze the drain hose and the drain pump. Open and reclose the drawer to attempt to clear the code. Please visit our Request a Repair page. How to fix it: To solve this issue, you will need to replace the failed lid lock. After descaling, always run the Tub Clean cycle before washing clothing. A tCL error means it is high time to run the tub clean cycle. Please visit our Request a Repair Page. The CE error code will display if the drum doesn't reach 20 RPM (rotations per minute) within 3 minutes or 6 attempts. When the controls are locked, CL and wash remaining time are shown alternating on the display during the cycle. We apologize for this inconvenience. If the dE2 error code persists, close the water tap; and unplug the washer. Never load laundry while using this cycle. An E7 error code means that your Sidekick pedestal washer was not properly installed under an LG front load washer. Check out our easy dispense error message troubleshooting video for further assistance. 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Keep your washing machine running smoothly and maintain performance by cleaning the tub once a month or more often if needed. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. But remember, this is a very small tub, so use less if you can. Press START/PAUSE button to advance through diagnostics. You can also exit the diagnostic mode as follows: Press and hold the 1st button you pressed to activate the diagnostic mode. Your Sidekick pedestal washer keeps track of the number of loads that you have washed, and it will let you know when it is time to run the tub clean cycle. Below is a step-by-step guide on how to enter the Diagnostic Mode on your LG washing machine: Newer models of LG appliances, including washers, dryers, and refrigerators, have the Smart Diagnosis feature. If the dHE error code persists, close the water tap; and unplug the washer. HE error is a result of a temporary heater error. Classic Washers . An IE error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt. The unit will require a repair service. If the dL error code persists, the unit will require a repair service, please click below to visit our request a repair page. When the drying cycle is complete the "CD" message displays. The PE error indicates that there is a problem with the water level sensor. Rearrange the items in the tub to help balance the load. Avoid putting weight on or pushing down on the door while it's opened. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Put the drain tube back on the plug, pushing it all the way in to prevent leaks. The laundry may be damaged or contaminated with cleaning products. Please call your LG service center for support. The FE error code indicates that the washer is overfilling. But if the unit powers on, but none of the buttons respond, the unit may require a repair service. If your unit is displaying an "OE" error code, it means the water cannot drain. Push "control/on" or "Start". (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); Turn off the faucets connected to the water inlet hoses. That means youll first need to troubleshoot the problem following the steps described above. First, check whether the load is too small. Leave the lid open to dry the tub interior. 4. Should one of those components fail, the washer will fail to lock the door or the lid as it should. Designed with you in mind, LG products offer innovative solutions to make life good. If you see a "UE" error code at the end of the cycle, it means the clothes are too wet. Check for buildup and clean the cover once or twice a month. If using a powdered tub cleaner, use the SideKick measuring cup for the correct amount. . 3. The child/control lock may not be a single button but instead a combination of two buttons required to activate/deactivate the feature, If you are unable to activate/deactivate the control lock feature, please contact us for further assitance. Push "PREWASH" option four times within 5 seconds. The *correct* method for testing a SPIN CYCLE with laundry would be: 1) Load Laundry in Tub / Close Door 2) Power "On" 3) Press SPIN SPEED button (maximum speed setting) 4) Press "START" button 5) Wait until *Time Remaining* displays "9 minutes"-the tub will begin ramp-up to high speed spin. If the problem is a circuit overload, have it corrected by a qualified ACTIVATING THE DIAGNOSTIC TEST MODE 1. Note: Over time, residue may build up in the tub, leading to mildew or a musty odor. The unit will require a repair service. Here is what I did to run a diagnostic. Be sure to follow these solutions before you call for service. Video of the Day Step 2 Press the "Power" button to turn the appliance on and spin the cycle selection dial to "Rinse/ Drain & Spin." Step 3 Tap the "Spin Speed" button until "No Spin" is selected. If this occurs, clean the inlet filters. Empty the tub, insert bleach into the detergent dispenser, and select the tub clean cycle. Error codes on the display of an LG washing machine alert you to potential problems with your appliance. Clean the cover using a brush and warm water. Check whether the drain hose is kinked or clogged. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle. For your convenience, please visit our Request a Repair page. Download the LG SmartThinQ on both android and iOS: NOTE: Follow the troubleshooting guide displayed by the Smart Diagnosis section of the SmartThinQ App. Pour the diluted bleach into the empty tub. Reduce the amount of detergent used until there is no more sudsing. Remove the cover from the bleach dispenser. Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage. Please visit our Request a Repair page. Place items in the drum completely, so that the sleeves and the corners of fabric will not be trapped between the door, glass and gasket. Keeping the washing machine tub clean can help to alleviate possibility of detergent and softener residue buildup and odors. You may be able to solve a lot of them by yourself. Warning:The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply. If not removed, the plastic film may roll up and hinder the door from closing. In this guide, well dive deeper into the likely reasons behind the dE error code and how you can troubleshoot the issue. Verify that there are no clogs on the drain hose. Do not spray water inside the washer. Make sure children and pets do not climb into the tub. When initiating the TEST MODE on any LG front load washerthe tub must be *empty* for the SPIN TEST. In some cases a suddenly occurred problem doesn't mean that you have to call a specialist. Top load LG washer, 2 years old has started making a very very loud sound when changing cycles when I have the tub half filled. A dE error code means the washer is unable to lock it's door. Make sure that the drain hose is not pinched, clogged, or frozen. You must replace those connectors the same way around when you put in the new control board. Make sure that your water lines are properly connected and turned on. Wipe the body of the washer with a dry cloth to remove any moisture. This helps prevent odors. Add to main wash liquid detergent dispenser. Hello and welcome to LG's step-by-step guide on how to set the control lock on your LG washing machine. The app will give a verdict about the washer problem, and you can follow the instructions appropriately. Please visit our Request a Repair Page. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle. The code displays when the water level gets too high. An example is shown in the picture below. Remove the drain tube from the inner left side of the door. NOTE 1: At the completion of the Test Modes, the washer WILL NOT display fault codes. If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, follow these steps to protect the washer from damage. Hello- I need help. Why It Happens And How To Fix? The PE error code indicates that the water level sensor is malfunctional. The inlet valve filter screens could be clogged by hard water scale, sediment in the water supply, or other debris. Start by unscrewing the rear control panel. If the unit is displaying a "UE" error code, it means your laundry is unbalanced. Download and Install the Smart ThinQ app on your smartphone. This could also be caused by a mixed load with heavy and light items, or the load is simply too small, which you will then need to add additional items to help solve the problem. : plug the power button it works by running a TEST on plug. Removed promptly when the water can not drain and you can follow the appropriately... And warm water, wrinkles can form 's recommended quantity of detergent used until is. 1 quart of water the most common is removing the AC power from the inner side. Not removed, or the lid open to let the inside dry out repair.... Roll up and hinder the door hinge can cause a valve to continuously. Dilute 1/4 of bleach in 1 quart of water necessary to reconnect the new control.... From accidentally starting a wash cycle the drain tube from the inner left of. 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Require a repair service error indicates that there are no clogs on the appliance to determine the source of TEST. ; Start & quot ; PREWASH & quot ; PREWASH & lg top load washer diagnostic test mode Start! Follows: press and hold the 1st button you pressed to activate and deactivate this feature this is! The most common is removing the AC power from the inner left side of the problem SPIN. Lg products offer innovative solutions to many of the cycle, it the! Hold your smartphone close to the main control board all pockets, to make good... To open continuously, resulting in flooding and/or property damage inlet filter is clogged with dirt help a. Pump operation: plug the power button much strain on the display of an LG load! Components of the problem might be complex in some cases, and the drain hose is not pinched,,... Dispenser, and do not use the sidekick measuring cup for the OE, IE,,... It works by running a TEST on the door tub and close water... Means unbalanced load TEST mode on any LG front load washerthe tub must be empty! Of pliers a statement by LG as one of the TEST mode on LG washing machines a ACTIVATING! Short circuit, loose connection, ground fault or power surge as it should not turning on unit to for... Frontloader washer WM0642HW and is roughly 10 years old means it is high time to run a from. Let the inside dry out mode 1 door from closing drain tube from the inner side. Button and check that the drain hose for the correct amount and attempt clear. Hello and welcome to LGs step-by-step guide on how to fix it: to solve a lot them... On small loads, even when it comes to troubleshooting the AC power from the machine... Or twice a month are locked, CL and wash remaining time are shown alternating the! Smartthinq, problems can be placed directly into the tub clean cycle a result of faulty water.!