Check your email and use the link provided to validate your email address. Convenient Resident Parking Features Resident Managed Profiles E-Signature Documentation User-Friendly & Convenient Permit & Permit-less Services The mobile numbers are integrated via the Address Book and all outgoing messages are tracked against each building. View your statement, make payments, and submit maintenance service requests anytime, anywhere from your cell phone, tablet, or computer! With just a few clicks, this secure, environmentally friendly, and time-saving website will simplify your bill paying experience. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. Contact Us. The difference between this portal system and so many competing systems is one key.. For board members, owners and tenants this means you don't have to rely on your manager to manually publish information and you can rest assured you are getting an accurate and transparent picture of your building's management. Password. Launch a points-based loyalty rewards program for your communities and drive a new level of results for your portfolio. There are two ways a resident can access their community's portal: 1. RealPage Analytics delivers the most accurate apartment data, trends and industry news. We seek opportunities to partner with our residents to provide clean and attractive communities and to maintain high community appearance standards. My Community VIP Benefits Simple, convenient and beneficial for the whole community. And with seamless integration to your property management software, tracking and managing resident transactions has never been easier. I havent finished writing this review he called and followed up in a heartbeat! This includes tools such as list of users (including login patterns), re-send password function, notification settings, CMS, SMS gateway set-up and much more. ResidentPortal gives residents 24-hour access to pay rent, submit a work order, or just find out what is happening in and around your community. Overall still feels pretty solid though. Residents can buy and sell items, make maintenance requests, and coordinate activities on an integrated community wall. It let's me conveniently keep my account current without wasting any of my time. Apartment owners can view a live customer account. The ActiveBuilding resident portal is the heart of your communities, offering residents self-service, mobile connections to every aspect of apartment life. Copyright 2023 Apple Inc. All rights reserved. Since they send me out the letter a week in advance, I wish there was a way to see that in the app as well. Through renting a home or purchasing a home our residents enjoy amazing amenities, committed staff and a place they are proud to call home. Contact us today by clicking the button below for more information on available services. Track and manage all resident transactions with a platform that integrates seamlessly with your property management software. Each role has different permissions in the portal. For more information, see the developers privacy policy. Select "I'll enter my information" and chose your community from the drop-down. RV guests must obtain a Sun-generated registration code from property resort manager in order to successfully access our portal. Your community can choose from our free template to a multi-page template with additional features such as a photo gallery. They can even pay via a a secure credit card gateway. Get all of your passes, tickets, cards, and more in one place. Any enquiries about a transaction can be lodged to the manager directly from the portal and these enquires can then be tracked by the customer to completion. Use this guide to familiarize yourself with our commitment to your living experience, some of our policies and programs, and a few tips for making the most out of life in our community. Residents - click on 'Resident Login' to access the Resident Portal. The difference between this portal system and so many competing systems is one key factor it seamlessly and effortlessly integrates to the building's core management and accounting software. The information generated by the Cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Welcome to Detroit Housing Commission Portal. We will respect our residents and treat them with dignity, kindness, and gratitude. Google Analytics uses Cookies. We are pleased to bring you this convenient way to manage your account. YES! Register for your Resident Portal account Validate your HOA account Use your account number The 12 or 14 digit account number provided on your statement or coupon book, without any spaces and include any leading zeros. Get a personalized demo to see how Entrata can help you. But thats because I feel I can confirm that I am actually conveying what the issue is clearly, sometimes things get lost in electronic communication. report concerns about unit repairs to. LearnMore, English, French, Portuguese, Simplified Chinese, Spanish. Comments can be made against requests requests and every time there is a comment or update, both the Manager and the customer are notified via email. The portal system can operate independently of Strataware or be integrated to your current property management system such as Yardi, Oracle, SAP, Quickbooks and many more. If you dont already have an account, follow these steps. Your email address will be your username. "I love the RP app. This is really great and easy to use. Search for "Urbanise Community" in the app store, or click on an icon below. Love it so far. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. My Community. Residents can contact property staff directly from the app. This is the largest performance index in the apartment industry, reflecting over 4 million annual surveys. Managers, Board Members, owners and residents can now collaborate and share ideas in a secure, private Community Wall. On the portal they can create and track maintenance and service requests, view statements, pay bills and so much more. The portal system includes a business directory feature that enables Board Members and Managers to add listings of local businesses that service your community. My complex racks on a few other bills like water and trash as well, so the cost varies sometimes. Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. Once you're logged in, you can: Make amenity reservations. The app automatically routes your call to the appropriate after-hours number when the office closes. The system is tailored for use by property owners, committee members and if desired, tenants. MyCommunity - Signup Sign-up to MyCommunity for Free First we need to check you are not already a registered user of the system Select a Community Managers can easily publish documents from the Strataware system to the portal. The customer portal system introduces a number of marketing and communication tools a Manager can utilise such as the Community Wall, Events, Community Notices and a notification system for special deals and promotions from local businesses. to our residents. Cortland will apply the same community guidelines and policies to all residents and therefore, cannot provide or require one set of rules for certain residents and another set of rules for other residents, unless in the event of reasonable accommodation. Here managers, board members, owners and tenants can communicate and collaborate in a secure and private forum. Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below . The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. Jacqui is always great in rendering an impeccable service. The portal system is integrated to a world-leading SMS gateway that enables managers.. I would like to settle my final account balance. On the portal they can create and track maintenance.. Let your customers self-service. Give the best resident experience by allowing residents to reserve your property's best amenities. This initiative can be a revenue source for your community, helping to reduce service charges/levies. Fill out an assistance request form & provide documentation of homeownership & income. Contact Property: Contact your property directly from the app. A time limit can be placed on these notifications so they are automatically removed once the special deal expires. Customizable options ensure ample parking opportunity is available Save time and eliminate the need to enter vehicles and permits Increase your resident relations and retention with convenience Maximize productivity and parking potential simultaneously 2 Select "I'll enter my information" and chose your community from the drop-down. Empower them with: Make lease renewals easy and increase take rates by allowing residents to respond to time-sensitive, in-app offers with incentives and upgrades: Streamline processes, eliminate duplicate data entry and simplify reporting with bi-directional integrations to major property management systems for resident data, payments and maintenance requests. If your portal is integrated to the Strataware management and accounting system, portal users are automatically managed via the Address Book. The ActiveBuilding resident portal is the heart of your communities, offering residents self-service, mobile connections to every aspect of apartment life. The developer, Entrata, Inc., indicated that the apps privacy practices may include handling of data as described below. The app automatically routes the call to the appropriate after-hours number when the office closes. Once you register with the management office to access the Community Resident Portal for your community, with this easy, reliable and free service, you can: The Community Resident Portal is available to you 24 hours a day, allowing you to get the latest information about your account, even after hours. The manager can turn features on or off such as the Community Wall and the ability to comment on Notices and other announcements. Looking for forms or important community information? Mystrata can integrate this system to CAFM systems such as Maximo, Concept Evolution and Oracle for a completely automated and integrated solution. Resources, Empower residents to monitor and earn points right from ActiveBuilding, Gamification that encourages camaraderie and competition, Resident-generated content that increases prospect appeal, Self-service rewards management that streamlines virtual Reward Card distribution and redemption, Review platform thats #1 for reviews per property, with the highest online reputation score (4.31) of all review sites, Amenity, parking, storage, and rentable items reservations, Manage and monetize amenity, parking, storage, rentable item and event reservations, Control amenity occupancy, guest attendance, available hours and staff approvals, Offer residents the convenience of adding amenity charges to their monthly bill right from the app, Drive up to $32 per unit/year in savings from reduced claims and help increase resident compliance with eRenterPlan renters insurance integration, Fully integrated, in-app renewals, including offer selection and electronic document signing. Everyone is notified via e-mail and the posts appear on the Community Wall. MyCommunityVIP delivers top-rated features for both permit parking and permit-less parking services, ensuring that your community has the tools needed to maximize parking potential & compliance. Save time and manage your properties with flexibility. 4 Check your email and use the link provided to validate your email address. Enter your email address below and we'll send you a reset email link. Excellent customer service is not even just a skill, it is a gift. Resident Portal; Your search results. A resident CRM You can post surveys, upcoming events, newsletters, and more. Awards are based on the communitys resident satisfaction surveys from the previous year. The app remembers your last used payment method and knows your exact balance due. RentNotify - Sends push notifications to your device, reminding you to pay rent. Contact Property - Contact your property directly from the app. Choose an option below that best fits your needs. ResidentPortal helps your residents stay connected and feel like part of the community. Case sensitive. Board members can also publish documents such as draft budgets and only make these available for viewing by other board members. Pinpoint drivers of submarket momentum and individual asset forecasts with greater We do not allow the following aggressive breeds/mixes at our communities, including, but not limited to: Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bulls (Also known as American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier). He is always warm, friendly and professional in dealing with tenants both in person and over the phone. Documents can be shared based on the above permissions. Check your account balances/reported violations. Every time a document is published, the people who are authorised to view it are notified via e-mail. Invoices, receipts and all transactions are automatically published via the manager's accounting system. Whether your parking policy requires physical parking permits and you want to reduce time-consuming tasks and paperwork, or you want to eliminate the use of parking permits and retain the security of knowing who is parking at your community, My Community VIP is simply a smarter way to make the process less stressful and more convenient for everyone. Our services have been used by over 3,000,000 residents, guests, parking enforcers and property management professionals nationwide. I just hate checking my mail or wasting paper when an electronic notification within the app seems like it would be easy. The portal system is integrated to a world-leading SMS gateway that enables managers to send SMS messages to owners, tenants and board members for one or more buildings. Simply enter your zip code, account number or email associated with your account to get started. Select your site, enter your email address, and enter the security code as shown on the screen. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. The Community Wall is the new social hub for your community. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. The Community portal system comes standard with its integration to the world-leading Strataware.. Version 5.4.1 - . I want to give a shout out to Jordan as well!!! Viewing permissions can be placed around all documents on the portal. Setup your account by inputting the requested information and click the Submit button. Finding all the details of your community has never been easier! Let your customers self-service. Data privacy and security practices may vary based on your use, region, and age. Customisable sites for an individual community or a manager's portfolio can be designed. Board members can view the community-wide financial statements such as the GL and balance sheet. I find it easier to put in a request with the office via a phone call or dropping in. Request is reviewed by community management & you will be notified of their decision within 5 business days. Owners and tenants can lodge maintenance and service requests with their property manager. Email. The community manager can invite the user to join the community portal. By clicking "Accept all Cookies," closing this bar, or continuing to browse, you agree to the storing of cookies on your device. Click the blue Sign Up link which is located to the left of the Log In button. The system is tailored for use by property owners, committee members and if desired, tenants. I love it! By clicking "Accept all Cookies," closing this bar, or continuing to browse, you agree to the storing of cookies on your device. Pet Policy: Certain aggressive breeds, including mixed breeds, are restricted at all Cortland communities. There are currently four roles in the portal system manager, board member, owner and tenant. We use cookies and services to understand how you use our site and to improve your experience. Call 24/7 Service Hotline 855-959-5216 Office Phone 614-820-1861 Send Us A MESSAGE. ResidentPortal App Features: Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. RealPage Market Analytics delivers true performance data no one else has. We can also integrate the Maintenance and Service Request system to CAFM and CRM systems such as Maximo, Concept Evolution and Salesforce.com. Receive important updates and community announcements all in one convenient place. I appreciate that because sometimes my paychecks dont always land on the first. We will get back with you shortly. Various UI enhancements. Added Alerts for Missing and Expired Insurance Policies (where applicable). Fixes for known issues. To submit a maintenance request electronically please create an account or log in to the resident portal below. 2. Happy 2021!!! Amenities: Reserving amenities is easier than ever. Discover how to redefine the resident experience and drive incremental yield with ActiveBuilding. Announcements, Documents, Links, Directories. With just a few clicks, this secure, environmentally friendly, and time-saving website will simplify your bill paying experience. This app may share these data types with third parties, App activity and App info and performance. "- Aubrey LS, "So glad my leasing office uses this app. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. There was an error occured while trying to login! Your community sites can be integrated to leading real estate CRM systems enabling you to publish current properties for sale or lease within your building or community. Your customers can comment on each post and these comments are e-mailed directly to the Property Manager. Sign In Register . PARKING: 2 Uncovered Spaces Additional garage space(s) available for rent COMMUNITY: Easton Park is a highly sought-after community located just off 500 East and State Street in American Fork. To Access MetCap's Resident Portal and use our online services including paying rent, submitting maintenance requests and communications please enter part of your address in box below: Search Results Should you have any concerns please contact your Management Office or our Resident Helpline by phone 1-877-METCAP-1 (1-877-638-2271) or by email . Login to your MyActsLife Portal Customer Account. Please contact the office to get your unique Registration Key. Choose an option below that best fits your needs. Express your brand or property's identity with customizable portal colors. Our efforts to improve digital usability and accessibility are ongoing and are guided by relevant portions of the Web Content Accessibility Guidelines (WCAG) and other existing recommendations. Customizable options ensure ample parking opportunity is available, Save time and eliminate the need to enter vehicles and permits, Increase your resident relations and retention with convenience, Maximize productivity and parking potential simultaneously, Automated notifications ensure that residents are updated instantly, Better communication equals better overall parking compliance, Our cloud-based documentation storage reduces paperwork, Minimize unwanted vehicle storage and unauthorized vehicles. Google will not associate your IP address with any other data held by Google. Announcements, Documents, Links, Directories. Log In 1 Click the resident portal button and select "Sign Up" to register. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features). Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products. Landlords - click on 'Landlord Login' to access the Landlord Portal. We are excited to introduce you to the convenience of our new Community Resident Portal. Use the Wall to share ideas, sell furniture, post events, post Community Notices and to send out special deals or promotions from local businesses. or Use your registration key/ID Registration Key The registration key that you have received. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Some of these tools can be an additional income stream for the community or the manager. Submit Call 888-245-3281 8am - 7pm EDT, or send us a message *Conditions apply. Community by Urbanise is a platform of web sites, portals and mobile apps that integrate to the Urbanise Strata system. 5 It is also an innovative communication and marketing tool for property and strata managers. The details of the special deal can be published on your public web site so public visitors can view it. Sign In Register . Pay Rent Online! Community making community management easier. Homeowners with accounts in good standing with a signed lease, No more than 2 late payments in the last 12 months, Residents who have lived in the community for 6 months or more, No past due balances more than 60 days old in the last 2 years. The Manager of your community can send details of special deals and promotions.. Version 5.4.1 - . Community residents: A community portal will empower residents to submit amenity reservations, maintenance issue tickets and service requests on their own, easily and 100% online.Fast approvals and transparency leave no room for confusion or ambiguity. Every time a user posts a comment, all the other members of the community are notified by e-mail (which you can turn off at any time in your Preference Settings). Increase online payment adoption, drive more renewals, and monetize community amenities, events and rentable itemsall while improving staff efficiency and increasing yield for your portfolio. 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Property resort manager in order to successfully access our portal your passes, tickets, cards, time-saving! Can view the community-wide financial statements such as the GL and balance.... Below for more information on available services and trash as well!!!!!!!. And integrated solution to add listings of local businesses that service your community your! Sometimes my paychecks dont always land on the communitys resident satisfaction surveys from the app like... Also publish documents such as draft budgets and only make these available for viewing by other board members ability comment... Concept Evolution and Oracle for a completely automated and integrated solution property directly the..., region, and age only make these available for viewing by other board and... Customers self-service the Urbanise Strata system requests with their property manager select `` 'll... Just hate checking my mail or wasting paper when an electronic notification within the app the ActiveBuilding resident button... Accurate apartment data, trends and industry news portal colors a phone call or my community resident portal in,,! The special deal can be shared based on the screen turn features on off! And drive a new level of results for your portfolio and age for of... Customers can my community resident portal on Notices and other announcements that best fits your needs your. - Aubrey LS, `` so glad my leasing office uses this app by! Writing this review he called and followed Up in a secure, private community.! 'S best amenities associate your IP address with any other data held by....