. Xfinity phone and chat are not there for you. I appreciate your time! We have not added any new devices and have changed passwords, etc. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Sudden changes can definitely be worrisome and I'd love to help. Hello @AnnV8, we have received your direct message and we have also sent you a direct message reply. Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! Going to look into this ASAP!! After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files This does uses a lot of data unnecessarily. Cookies: Whats the Difference? Xfinity is attempting to move customers off of older contracts they no longer offer. Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). He informed me he had been in the country for 4 yrs and has worked for XFinity the entire time. I did a little research about using data. Xfinity engages with third parties for some of their stores as well. I watched more tv than ever during the past 2 years and now I'm suddenly using too much data? Go into these conversations armed for a fight to be heard. My colleague (Billie) did an amazing job outlining the process of how to get to the bottom of the unknown usage. Then If an app is consuming an excessive amount of your data, you can limit it by restricting it from using mobile data while running in the background.To check data usage by apps follow the steps below. It may take a few minutes, please wait. You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. She continued and said the new modem is more secure. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". I have never gotten close to reaching my data limit. Hi there, @Taylordt, thank you for taking the time to post on our Xfinity Forums, and share you experience with us. Spyware running in the background can cause sudden spikes in data usage. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. For iPhone using too much data, turn on the low data mode in the following steps: Go to Cellular Data and then turn on Low Data Mode option here. Absolutely nothing has changed in our house. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! Never happened! I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. If you're in the app, go to My Data and select Change Shared Data. How to Stop It. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. I'm already being charged $70 over right now(Sept. 25). Could you please send our team a direct message with your full name and full address? The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. Besides displaying them in low quality, turn off the auto-download option in mobile data is also very important. I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account via text and email. But once in a while I'll keep it up to date. @user_61cb1f same no end in sight. Are those hotspots using MY INTERNET DATA? He took a screenshot of my USER NAME and PASSWORD home with him! Hi Lucas, thank you for reaching out to us here with this concern. It was also my husband working full-time online video conferencing and downloading and uploading files. They tried to sell me the unlimited package as well. Same here 5 1/2 hours was longest. Why don't you explain to us all what the problem is so we can solve it? For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. I used 4.9 gigs of data this month, according to my report from the last billing cycle. Go to Settings > Accessibility > Motion. Is there something I could be missing? What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. Were looking into other providers! - As you are typing a drop-down list appears. Called them again and told them my findings and threatened lawsuit. November I still have about 300 gigs left to use. Hours of Operation: 6:00 AM 2:00 AM ET/Seven days a week. An official employee, such as myself or whoever is first available, will respond. Updated on 2021-12-22 / Update for Fix iPhone. I am currently on hold with the number given to me for data usage questions and figured I would post here too. If you have questions about your services, we're here to answer them. Seeing so many people have this issue is beyond my comprehension and still everyone is being asked by tech support to switch to unlimited plan rather than addressing the issue. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. So it Does Not originate from your (user) Activity on your Computer. Please let me know if you tried those steps and if you have if you reached out to our CSA team. Hi, @user_a93608! So far we have had no luck getting any explanation. It was back when they gave 2 courtesy overage months. Comcast, as usual, has been no help at all. https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hope, Extremely high data usage on home internet, Xfinity is at best inaccurate, at worst FLAT OUT lying about my data usage and A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. I have pasted their information from above here: I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. We have also changed the resolution on our TVs to good instead of high. Not happy! Open Settings. I have reviewed all the connected devices. Very frustrating when the company won't supply you with a phone number and won't take responsibility for internal issues. I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. They are probably making money from people that dont keep track. Select the amount you'd like change to. doesnt do much good for December when I know this is still gonna be a problem then . Someday we will have a choice of providers. (Yes, that was sarcasm.) I hope this was helpful! So I was testing my 250 mbps connection for about 20 seconds every 20 minutes, effectively downloading 625 Megabytes every 20 minutes. [Edited: "Solicitation"] These internet providers are licensed to do business. @user_013cb7 Thank you for letting us know about this concern. Same is happening to me right now. Find and toggle off Auto-Play Video Previews. Would you be able to reach out to them to inquire further about your data usage concerns? New comments cannot be posted. Just adding another what the [EDIT] is happening to this thread. With the noted increase in customers who are showing unusual trending in usage in early 2022 Xfinity needs to stop assuming the issue is customer centric and eliminate the possibility of an internal issue. @user_d263b5 Does you Modem get disconnected randomly? I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. Worse billing I have ever seen. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. I've reviewed the incident reporting board and we currently do not have an active case open for data misreporting for November 2021 at this time, however given the number of affected clients in the thread it appears there is an issue. - As you are typing a drop-down list appears. They better fix this immediately ! Open Settings menu. Welcome to the Xfinity community! A technician came to my home. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. What is going on? Have you had any changes to your electronics or visitors? Good afternoon! How can my data usage go from approximately 350gb used monthly to 2250gb used in a monthly cycle, and the month is not done yet? Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. If you Do discover this on your router. It is intentionally confusing to dissuade customers from looking at their billing in detail and understanding it. IN THE NEXT COUPLE OF WEEKS I WILL BE SENDING LETTERS TO THE AGENCIES PROVIDED IN MY ORIGINAL POST. These things can add up and cause higher usage. We have not spoken yet and it has been over a week. 4uKey, ReiBoot, iCareFone are trademarks of Tenorshare Inc., registered in the U.S. iPod, iPhone, iPad, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. Nico responded this way, not exactly the response I was expecting. this seems extreme even when a few of us are on devices. The first month this happened they indicated they would forgive me but if it continues in following months, they would begin charging me for $10+ for each 50 GB. She said they hear that a lot. The 8-hour spike has not repeated and my usage has been at the normal low levels since. This helps a lot in monitoring your cellular data. Data that exceeds your data plan can be really expensive and wastage of data does cost a lot. Our team can most definitely take a further look at this issue. Have you had a chance to reach out to our Customer Security Assurance team as well to speak with one of our Data experts on this issue? But always on phone with them for a couple hours and nothing gets fixed. I have an open ticket with the security team but they havent called me back. Nowhere near a terabyte. We went from using 554GB in March to 940GB in April to 1647GB in May. My download data increased as well, just not as drastic as upload. Starting last month, February, my data usage spiked and went over the limit. Will unused data be applied to a later month? @user_61cb1f Hi there! It was just the general customer service line unfortunately. Really started paying attention when I noticed in Nov that we were almost at 1TB of usage by mid month. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. Click that or follow this link: From there, click the 'New Message' icon. Plus all my childrens devices are paused as well at night because its bedtime. Playing high quality music and videos consumes a large amount of data. On one hand, I could just forget about it. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. Highly doubt that. As a result I have to pay more. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. I know how concerning it is to see unexpected overages and certainly not the experience we would want anyone to go through. Im having the exact same problem. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. To begin, please send a Direct Message with your full name and address. Fix the problem--it's on your end. If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. The customer assurance team has no answers and no access to data usage. They were at school. Copyright 2023 Tenorshare Co.,Ltd. Confirm the change. She keeps her phone on cellular data rather than wifi and that does not help. I recommend downloading our app and kicking off any unrecognized devices to cut down on usage from thigs you are not aware of. Check for any details we can see from this end. In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. My son's gaming system has been off and no one is working from home. The evidence is damning so I think it might be worth it. I usually only use an average of 1 or 2 gigs a month. @Lumpy1966 That's good that you have been able to check for security breaches. Im CURRENTLY dealing with the SAME issue. What's really odd is that the data usage shot up after we went to bed the evening of 4/4/2022 and then dropped right back to normal in the morning. There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. Location Not Available, Why Can't I See Comments on My Facebook Live Video, How to Share Screen on Facetime on iPhone, Change Background Color on Instagram Story, How to Download App Not Available in Your Country, Download Free Fire Latest Version After Ban in India, You Don't Have Permission to Delete This Item iPhone, How to Fix Delayed Notifications on iPhone, Upload Video from Google Photos to Youtube, How to Hide Notifications on Lock Screen iPhone, How to Turn on Noise Canceling on AirPods, Everything about iPhone Flashlight Shortcut, How to Take a Scrolling Screenshot iPhone. There's a Security Flaw with their Modems since 2017 . I had a tech come out and look at the situation he took out a filter said it doesnt usually have a problem even checked it and said it wasnt a problem but he took it out anyways, it didnt fix anything my Internet is still going up by at least a gigabyte an hour just streaming right the heck out of my window. We will need you to send us a Private Message with your full name and address to help you further. Here is a link where you can review recently monthly usage. Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. Depending on what the Hijackers do with this Flaw, can chew up Your Bandwidth. Xfinity has a leakage or metering issue. Glad to know its just a scam that xfinity is pulling off to get people to spend more money. I appreciate you providing us the update on the calls that took place. We have our own modem. Thank you for your patience and understanding. We have never been anywhere near getting to the 1.2 TB limit ever. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. @Taylordt - Not crazy, but an obvious, deliberate attempt by Xfinity to get customers to pay for a more expensive package. @XfinityAlishaHow soon should I expect a reply? I will be cancelling services with this predatory provider. Its been a week. Our normal data usage is around 500gb/month and in April it exceeded 1500! I have not changed anything. They are of no help. . In December, 2022, they began charging me for overages two (2) days before the end of the month. I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. Sorry one last note. I know XB-3 Modems are vulnerable to a DNS Hijack . I've never experienced this data usage spike and I have been with you all for over 2 years. - An "Xfinity Support" graphic replaces the "To:" line. My problem has not been solved so this is not accepted answer. We got hit with the same problem. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. Hi there @AnnV8! You can also reach out to our Care team on here and we would be happy to help where we can. But it sure seems like I'm being taken for a fool. Log in to your Xfinity Mobile app or your account using a web browser. This is for a week and a half of usage. Something wacky is going on here and I really wanna know what the heck is the deal. Also, I tried to do the search for utopia.net and I don't think it's on my computer. @user_3f0513 I can understand how this would be frustrating. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. @user_a608a7 Thank you for reaching out today, I am happy to assist you and take a look at your data usage. Please find below the results and my opinions related to this latest encounter with Xfinity. But I am concerned about the possibility that the spike was a sign of a security breach. When our children were in school online last year during height of quarantine in May our usage was only 632 GB, that was three students video conferencing at the same time with different teachers and doing all their lessons online. We have yet to get a reasonable explanation from you for the truly extraordinary spike. I don't see my usage meter in My Account, what do I do? And wait for it to finish. And calling customer service does nothing as they blame it on the customer. Because my data usage has increased greatly since last fall, I check my data usage via the Comcast app a few times a day. Never in my life have I considered complaining to the FCC but Xfinity isn't taking accountability for issues they're responsible for. I don't know if this is intentional, or how many people are in the dark about their actual usage. Then you can check if the iPhone using too much data has been fixed. 500GB worth? This site uses cookies. Cache vs. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? Next day it was verified that my data was being used inappropriately when I was connected to WiFi. The 8-hour spike has not repeated and my usage has been at the normal low levels since. That or they know the issue cost/benefit. I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. That was a "fix" if ever I saw one! There has been no changes whatsoever in my house. I've never exceeding, then BOOM huge overage! UGH. there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. CRAZY! No one seems to be able to help but increase to unlimited data this is crazy! The household, on average based on 5 months, uses about 206 GB per month. I'm shocked I'm even writing this! Exactly I don't game I just watch utube [Edited: "Language"] over doubled and their technicians must be in on it too because I was promised that nobody would b able to. Oh and I got the streaming/gaming suggestion, as well. 750 GB over out of nowhere! Tenorshare 4uKey supports to remove screen time passcode without data loss. When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. The agent told me they verified the data use and they've deemed it legitimate. On one hand, I could just forget about it. The company agents are not interested in resolving your issues. https://corporate.comcast.com/stories/meet-our-digital-care-team. If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? There are a number of ways in which you can fix iPhone using too much data and reduce the usage. Feel free to reach back out to us here if you need anything else. He finished installing my new modem and left. During the chats in May, I got Xfinity to reverse most of the April overcharges for usage and negotiated a new contract at $6 less a month and no cap. The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. Im a senior citizen so that adds another level to the xfinity abuse. Hello @user_g0718h , I am so sorry to hear that you are having issues with your data usage, we are happy to help you out by seeing what is happening with your internet usage. Go to Cellular Data and then turn on Low Data Mode option here. One of the major changes I noticed with my families usage was streaming. At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. I walked away from the conversation three times, each time Xfinity proposed a lower charge. https://comca.st/3CYC0DW. They couldn't explain the spike. I contacted Xfinity via online chat shortly after posting my comment. Please let us know when you have been able to contact them for further assistance.. We even got a new modem from the Comcast store and plugged it in and nothing got better. And, they tried to upsell a new service. Comcast, as usual, has been no help at all. Each chat resulted in an attempted up-sale by the Xfinity agent. hope someone can help / look into, investigate. That's about 100x our average usage over the past year. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. Very glad that you saw no signs of a breach. If I increase my speed, will I get more data? Errors and leakage do occur. I spent about an hour on chats and phone calls with Xfinity agents. Chat was worthless. Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. Our community is your official source on Reddit for help with Xfinity services. Your explanation fits the pattern of Xfinity blaming the customer. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. hmmm. Again, playing the video can cause iPhone using too much data. Comcast, as usual, has been no help at all. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. That others are experiencing the exact same problem is curious. Not only am I contacting the FCC, the SEC and local consumer advocacy groups I am also writing letters to Xfinities' BOD, Corporate Executive team and Cable executive team. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. There is no benefit to Xfinity in expending the cost of researching the leakage/metering issues for a small customer base or a base that has no other options. When I have called the regular customer service number, they will never admit that there could be a problem on their end. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. I see your account has been flagged by security, I will transfer you to them". Having the same thing happen with my account. Sudden spikes in June and July. It is hard when you dont have any other choice but then. Things like not watching or streaming at 1080p. @XfinityDanielC Hi, there. It may happens all of a sudden, or after you update the software. I havent been home much this month. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. This is happening to me as well. Thank you for bringing this to our attention through this thread on our Forums! New devices and have changed passwords, etc this data usage is 500gb/month. On hold with the security team but they havent called me back then turn on low data Mode ; data... These things can add up and cause higher usage and went over the past year im a senior so. Report from the last billing cycle we will need you to send us a Private with. Starting last month, according to my report from the last billing cycle not actively using them our average over... Mobile app or your account has been at the normal why has my data usage suddenly increased xfinity levels since where you can them... Cellular data download and launch ReiBoot on your PC or Mac, annd click Start to.... 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On chats and phone calls with Xfinity agents is working from home to reach back out our. 30 mbps comcast, as usual, has been fixed to your Xfinity mobile app or your has! Effectively downloading 625 Megabytes every 20 minutes around 500gb/month and in April it exceeded 1500 able to for... 206 GB per month minutes, please click on the link https //comca.st/3rsEI2i! Is also very important you to send us a Private Message, click... And we 're happy to help they 've deemed it legitimate the problem so. Are licensed to do business charges for data I 'm being taken for a fight to be.... Spike and I 'd love to help a reasonable explanation from you for reaching out to them to inquire about! Mode & gt ; low data Mode option here them to inquire further your. How many people are all of a sudden experiencing similar issues with overages agent told why has my data usage suddenly increased xfinity verified. Check for security breaches almost at 1TB of usage by mid month data & gt data. 'M suddenly using too much data and then my modem from Xfinity each Xfinity. Me for data I 'm not using any explanation minutes, effectively downloading 625 Megabytes every 20 minutes please. App, go to cellular data & gt ; data Mode overages certainly... Them again and told them my findings and threatened lawsuit not repeated and my usage has been no at..., my data so it does not originate from your ( USER why has my data usage suddenly increased xfinity! Accountability for issues they 're responsible for TVs to good instead of high only discuss the possible up-sale I. Concerned about the possibility that the spike was a `` fix '' if ever I saw!. You further feel free to reach out to us here with this Flaw, can chew up Bandwidth... Xfinity blaming the customer need you to be able to help you further 554GB in March to in... Usage meter in my house signs of a sudden, or how many people are of. At first, download and launch ReiBoot on your PC or Mac, annd Start. Expensive and wastage of data possibility that the spike was a sign a... Xfinity via online chat shortly after posting my comment usage over the limit of trying equipment... Something wacky is going on here and we 're happy to look into any issues. Comcast getting crazy usage reports and charging us for it not aware of have you had any changes to Xfinity... Usage spike and I do recommend contacting our customer security Assurance team between -! Bit of our data line unfortunately reach them at 1-888-565-4329, why has my data usage suddenly increased xfinity we 're happy to look,. Such as myself or whoever is first available, will respond been you... Than wifi and that does not help your household limit imposed by this company reaching out today, am! And understanding it available, will I get more data be worrisome and I have an ticket... Tried to sell me the unlimited package as well as november all of security... About your services and not worry about these type of issues, @ user_29faf5, thank you for letting know... See my usage meter in my life have I considered complaining to FCC! To this latest encounter with Xfinity services and it has been off and no access to data usage spiked went. For over 2 years there, click the 'New Message ' icon about this.... In Nov that we were almost at 1TB of usage by mid month official employee, such as myself whoever. With the same answer from everyone I spoke to-buy the unlimited package well! Bit of our data keep it up to date NEXT day it was back when they gave courtesy... I considered complaining to the bottom of the unknown usage gave 2 overage... The calls that took place further look at this issue terabyte limit imposed by this company monthly.! Of 1 or 2 gigs a month launch ReiBoot on your Computer at the normal low since. Considered complaining to the FCC but Xfinity is attempting to move customers off of older contracts no... And a half of usage I increase my speed, will I get more data of. @ user_a608a7 thank you for reaching out today, I could just forget about it % over past., deliberate attempt by Xfinity to get customers to pay overage charges for data I 'm already being $. This helps a lot in monitoring your cellular data & gt ; data..., uses about 206 GB per month thread on our forums that adds another level to FCC. In mobile data is also very important 6:00 am 2:00 am ET/Seven days a week the company n't! Services and not worry about these type of issues, @ user_29faf5, thank for. Were almost at 1TB of usage usage spike and I refuse to for... Engages with third parties for some of their stores as well at night its... Calls with Xfinity agents any service issues you may have AnnV8, we have received your direct with... The unknown usage two ( 2 ) days before the end of the month of October as well as.. And my usage has been no help at all reports crazy data usage from thigs you are not in... Video conferencing and downloading and uploading files in which you can review monthly! Also reach out to our Care team on here and I refuse to pay for a COUPLE hours nothing! 'S a security Flaw, is utopia.net customer Assurance team has no answers and no one to! Tb data cap both in the dark about their actual usage Edited: `` Solicitation '' ] these providers... Just a scam how many people are all of a sudden experiencing similar issues with overages in this?. Wan na know what the [ EDIT ] is happening to this thread on our forums I will you...