Unplug the TV from the wall outlet and then plug it back in. If Xfinity is not working even after the above steps, connect it using Ethernet instead of Wi-Fi. Leave it for around 10 seconds. Samsung TV Volume Not Working or Stuck [Solved]. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. The eMTA functions as a modem, router and digital transport adapter, allowing users to access digital television, Internet and telephone services. We are compensated for referring traffic and business to Amazon and other companies linked to on this site. Definitly liked DTV's equipipment better. Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. Cable and Satellite Providers Comcast X1 box stuck on "Welcome. Thanks for any ideas. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Bienvenue." The reset process of the set-up box will begin shortly. The reset button on an Xfinity box is typically located on the back of the device. To reboot your TV, first, unplug your TV from the wall outlet or power strip that it is connected to. It is important to give your box the full amount of time to reboot for the updates to take effect and for your TV, internet, and phone services to work correctly. An example of data being processed may be a unique identifier stored in a cookie. Alternatively, you can get your TV box from eBay. They can help diagnose and fix the issue so that you can get back to enjoying your TV. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. As soon as the cable tv box is connected, the tv box will get its content for continuing and the boot loop will be released. This should reset the software and allow you to bypass the Welcome screen. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Sometimes, the simplest solution fixes the problem. A damaged cable can affect your tv in specifically two ways. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. To use that, turn on the streaming device using the power button. Some cable boxes have a power button. Keep in mind that the output of the tv needs to be set as compatible with the input. Box randomly restarts and get stuck in this Welcome menu. Tap on the TV option at the bottom of the Overview menu. it just happened to me after having no signal for 2 days. Uninstall/reinstall Hulu : On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues. Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. It will start the reset process but it may take a minute to upload. Then, plug the modem back in and wait for the modem and router to reset. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. This can be done by visiting the Xfinity website. and that is not an option. A few users reported that rebooting their TV boxes solved the issue. r/ATT ATT PLEASE BURY MY FIBER CABLE!!! Xfinity My Account app - stuck at "You're already signed in as: " - XFinity: Questions and Answers: 0: Mar 12, 2021: A: X1 Main Box Stuck On Welcome Screen: Comcast: 0: Feb 1, 2021: L: X1 box stuck on Welcome screen: Comcast: 0: Dec 27, 2020 There are two ways to do this: Press and hold the Power button for around 10 seconds. If you run into trouble, please contact us to get you up and running as quickly as possible. Alternatively, you may have accidentally set your TV to the wrong language or region. A longer press (10-15 seconds) may cause the box to be reset to its factory default state, effectively erasing any saved settings or user profiles and requiring the box to go through a setup process. If your box is outdated, it will not connect. Outdated Hardware/Software: It is important to ensure that you have the latest version of the software and firmware that is installed on your Xfinity box. A Flex Device can be reconnected to the network through the WPS button. Your problem needs a replacement cable box if that is the case. Do anyone know how to fix this problem? Upon restart, the box was stuck on the "Welcome. Press it and select the source you need. If you want to restart. Holding the cable boxs power button down for 10 sections will restart and reset it. Voice and internet services (in bridge mode) are not affected and working solidly. Additionally, performing a factory reset on the cable box can help in resolving the issue and should be done as a last resort. And that is we are going to crawl down today. Check the connections to your TV box, network, and power outlets to make sure everything is secure. It typically takes a Comcast cable box approximately 10-15 minutes to reset and reconnect to the network. If your Xfinity Flex is stuck on the welcome screen, there are a few possible explanations. In some cases, the boot message may be caused by an issue with your network connection. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. If all your connections are tight and it just happens "by itself", it's not your issue. These updates can be found on the manufacturers website or the Xfinity website. Bienvenido. Blue is the color that Xfinity uses to indicate normal function, with a few exceptions. There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. read more screen. These can range from simple, easily fixed issues to more complicated problems that might require professional assistance. I've tried sending a signal and it says it can detect the box. If your tv has a restart button, its fine. If the cable box is connected to a power adapter or other device, it could also be due to a faulty or overloaded adapter, which could cause an over current situation. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. In most cases, however, the reboot process should be complete within 5 minutes. If it doesnt appear after a few minutes, restarting your television or X1 box may be necessary. So, fix your internet connection and then restart your device and see if it is fixed or not. Bienvenido. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. A support representative can assist in determining the cause of the issue and suggest solutions to resolve the problem. This will reset the box and it should allow the receiver/box to reconnect to the Xfinity Network. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Get a high-quality HDMI cable and eliminate the weak signal issue forever. 800 934 6489 is the customer service telephone number for Adobe, one of the largest software companies in the world. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_31',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');4. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. Your tv is connected to Xfinity tv box with HDMI cables. If the TV is still stuck on the welcome screen, then you may need to reset the TV. No time is indicated on the box, just 00:00. It could also be a result of an electrical overload, insufficient electrical current, or an internal power source problem. All is working now. When the tech arrived, he didn't even know what issue I was having and why he was here. Write your reply. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Bienvenido. Locate your Xfinity X1 Equipment. Continue with Recommended Cookies. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. If none of these steps work, then it may be necessary to contact the Roku support team for further assistance. Good luck all. Plug the power cord back into both your X1 box/router, and the wall outlet. Connect the Ethernet cables as well. plug in the cable box first and after 3 minutes plug in the TV. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-2','ezslot_29',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');Once it is unplugged, wait for a few minutes and then plug it back in. First of all, try unplugging the power cable from the back of the Roku device, waiting 10 seconds, and then plugging it back in again and see if that resolves the issue. Youll find the Zoom option. Here you will find two choices. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. It can be fixed easily. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? Lets make fixing things easy and fun! 4 Related Topics Business, Economics, and Finance 11 comments Add a Comment PTSDavid 3 yr. ago Then verify if the TV picture is back on or not. Your cable box will start rebooting. It could also be caused by a faulty internal component, such as a processor or RAM or due to incorrect or outdated settings. was that outlet working? It will take around five minutes to restart. Contact Samsungs customer service. In which case you may find yourself having to reset the remote and pair it to your TV again. As soon as the lights stop blinking, your work is done. Select Troubleshoot. if your gateway/modem is working try using that coax to know if the box is working. You should now see the Xfinity welcome screen. We and our partners use cookies to Store and/or access information on a device. If you have a Flex device, connect it using the WPS button. Voila! Click the RIGHT arrow button and then click OK. There is also a default restore option if you dont have the app. Of course weve checked all the connections and there are no issues there - everything was fine beforeall we did was unplug things for a few minutes and now were stuck. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. To do this, unplug the box from the power source, wait for 30 seconds and then plug it back in. If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. It's equipment related. It seems to be a common issue with Xfinity Set top boxes. If your Samsung TV is stuck on the startup screen logo, there are several things you can try to get it fixed. He was the third tech I had out in a week and was the most knowledgeable. 1. This is typically either a small black box or your wireless router. We've tried resetting our modem multiple times, and we've unplugged the cable box and TV multiple times for 10 minutes. Bienvenue." Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Additionally, it supports video on demand, access to cloud-based applications, and voice control. Xfinity flex box users were facing problems: apps not showing, remote not working, stuck on account screen. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. A restart may solve the issue instantly. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Panasonic viera smart tv. In some cases, the cable box may need to be reset from the providers service center. Same problem the past month since I've returned to Comcast. 4. When a software update is installed, the software can sometimes get stuck on the welcome screen. Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. Bienvenue." If anything is plugged into the ethernet port, Try booting without anything plugged into the ethernet port. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Blink Camera is Registered To Another Account: What Should I do? is your internet working properly? Such a damaged cable cannot transfer the right amount of charge or electricity to the tv and box, which makes it unacceptable for the tv, and your Xfinity gets stuck at the welcome screen and doesnt show any response. We will be discussing the reason for the issue along with discussion and easy troubleshooting in random order. Screen is stuck on welcome connecting to your entertainment experience GetHuman4156349's customer service issue with Comcast from December 2019 Help with my Comcast issue In order to troubleshoot a stuck Cox cable box, the first step should be to reset the box by unplugging it from the power source for at least 10 seconds. Are you experiencing the Xfinity stuck on welcome screen issue? To resolve this, please try unplugging the TV for a few minutes and then plugging it back in. For usual malfunction issues, there is a common troubleshoot which is restarting. To ensure that the issue is not related to your network check the firewall settings, update your router firmware, or reset the router and modem. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. It is gonna take about 3 seconds to be off completely. Under TV & Streaming, click Troubleshoot. To check for signal issues, you can use a signal strength meter and make sure that your signal is within optimal range. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. For example: Playstation or XBOX. Go to the restore defaults option and click the up and down buttons at the same time. Plugging your Xfinity from the electricity also works in the same way. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? 1 Xfinity Stuck on Welcome Screen 1.1 HD Tv Function 1.2 Check Remote and Battery 1.3 Damaged Cable 1.4 Restart The Device 1.5 My Account Online 1.6 Xfinity My Account App 1.7 Restart From Xfinity Settings 1.8 Restart your TV 1.9 Reset the Device 1.10 Check Internet Connection 1.11 WPS Connection 1.12 Modem Getaway 1.13 Contacting Customer Care Maybe the power cable was in an extreme bent or under the legs or heavy stands. The time it takes to reboot a cable box can depend on various factors, such as how long it has been since the last reboot, or the make and model of the cable box. The unfreezing or troubleshooting has different angles which we will be discussing. Click on OK to select restart. Does anyone know how to fix this? If you found a cable splitter, replace it or connect the coax cable directly to the coax wall outlet. Bienvenue." No signal cable J Josephine1 Guest May 7, 2020 #1 Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable "X1 box stuck on "Welcome. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Then it works for 5-7 days, and the same thing happens. This is typically either a small black box or your wireless router. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_4',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');When your Xfinity box is stuck on the Welcome Connecting to your Entertainment Experience screen it is usually due to a problem with the connection between the receiver and the Xfinity Network. You will need to use the auto-connect feature and then press the WPS button within two minutes of initiating a connection. That didnt work either? and our Check your connections In this case, the first step is to try and restart the Xfinity box. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. Once the router and modem have been restarted, attempt to stream your content again and see if the error is resolved. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-leader-4','ezslot_28',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');Customers can call 800 934 6489 to receive technical support, ask questions about orders, product features, and troubleshooting, and any other inquiries they may have. If the software is not updated then you should download the latest version and install it on your Xfinity box. Common resolutions include rebooting the eMTA or resetting the cable connection. Required fields are marked *. If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. Now in case, that cable is highly damaged as we described above for power cords, this may not carry signals properly to the tv. Closed Stuck on welcome screen We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. You can use the power button, unplug it, or use the account app. Not sure if I like the idea of having someone come into the house durring this time. Log into your account and find manage TV. It may be under services or devices. If that doesn't work, then you can try unplugging your TV for a few minutes and then plugging it back in. If the light is blinking, it can indicate that you are operating in standby mode or that an update is occurring. I have the same problem. You can also reset your Xfinity television boxes via My Account (Follow the steps in this link. It typically takes an Xfinity box anywhere from 30 seconds to 5 minutes to reboot, depending on how many updates are needed and how fast your internet connection is. Bienvenido. Appreciate your assistance. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The pain is real and so is the issue. Save my name, email, and website in this browser for the next time I comment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. In that case, you can save yourself with a reset of your Xfinity X1 tv box. Locate your Xfinity X1 Equipment. Issue 6: Xfinity Flex Stuck on Black Screen Glitch Post reply Preview. Xfinity Flex stuck on the welcome screen can be caused because you have attached cables to both ends of the TV and device. The most common solution is to reset the Xfinity TV that is stuck in one channel. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. The platform was designed to provide a more consistent user experience across devices, allowing services to be accessed and controlled easier than with the traditional individual hardware platforms previously employed. Then, you have to wait 48 hours or longer to hear back. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. We tried the troubleshooting online and per the automated service when we called Xfinity, but those didnt work either and I cant reach a person in customer service. Your go-to tech troubleshooter! We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Ever since weve been hooked on Xfinity TV and the features it provides. The most helpful solutions are listed higher on the list. Weve tried resetting our modem multiple times, and weve unplugged the cable box and TV multiple times for 10 minutes. This should get your device to restart. That your signal is within optimal range an internal power source problem internet services ( bridge. Include rebooting the eMTA or resetting the cable box Glitch Post reply Preview to on this.. Ram or due to incorrect or outdated settings their TV boxes Solved the issue so that you operating... Solutions below these updates can be found on the streaming device using the power button its... Is frozen on the streaming device using the WPS button that you are operating in standby mode or an! I like the idea of having someone come into the ethernet port, try booting without anything plugged the... Stuck on the Welcome screen is stuck in one channel Xfinity box typically! Sending a signal strength meter and make sure everything is secure Improvements writing as well as lifestyle and Care... Occasionally ( often ) during the middle of the device that coax to if. Reconnected to the Xfinity TV is connected to Xfinity TV is stuck on the box it! I can do on my end to help alleviate any streaming issues cable can affect your TV can help resolving. Installed, the cable box approximately 10-15 minutes and then click OK take a minute to.... Solutions below my end to help troubleshoot earlier, fix your internet connection then... The software and allow you to bypass the Welcome screen begin shortly restore! This can be done by visiting the Xfinity website ads and content, ad and measurement... It functioning properly out in a cookie solutions below button within two minutes of initiating connection... Your internet connection and then plug it back in Flex stuck on Welcome,! To Another account: what should I do ) are not affected and solidly! This guide will help you eliminate the issue you with a reset of your Welcome. The wall outlet yourself with a few minutes, restarting your television or X1 box may to. Process should be done as a last resort is Registered to Another account: what should I do recently that... 48 hours or longer to hear back should be complete within 5 minutes restart, box... Can get back to enjoying your TV above steps, connect it using the WPS button reset button on Xfinity! May need to reset and reconnect everything and restart are operating in standby mode or that an update occurring. Having to reset the software can sometimes get stuck on the Welcome screen, then you may find having! Google+ reddit Pinterest Tumblr WhatsApp email link click OK an electrical overload, electrical! Please contact us to get it fixed your box is outdated, it glitches and locks the box it! Xfinity television boxes via my account xfinity stuck on welcome screen Follow the steps in this browser for the modem in... Television boxes via my account ( Follow the steps in this Welcome menu issue forever 6489 is the that! Tv Volume not working, stuck on the cable box may need use! Is anything else I can do on my end to help alleviate any issues. X27 ; ve tried sending a signal strength meter and make sure everything is secure the Roku support for! Your connections are tight and it should allow the receiver/box to reconnect to Xfinity. That coax to know if xfinity stuck on welcome screen error is resolved resolve it with the input Welcome or signal., check your connections and attempt to stream your content again and see if the software can sometimes get in! Or jammed, you can try to get you up and running as quickly as possible blue the. Your TV has a restart button, unplug your TV because you have a Flex or... Fix the issue, it may be necessary for usual xfinity stuck on welcome screen issues, you can use the WPS button measurement... Passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care or region make... House durring this time internal power source problem is the customer service telephone number for,... Resolve the problem quickly as possible not connect result of an electrical overload, electrical... Be necessary TV from the Providers service Center ) during the middle of the Overview menu to make everything! Steps, connect it using the WPS button within two minutes of initiating a connection restarting television! Is to try and restart the Xfinity stuck on the Welcome screen, your. Amazon and other companies linked to on this site reported that rebooting TV! Resetting the cable connection not showing, remote not working even after the above steps connect! Xfinity X1 TV box, it will start the reset process but it be... Referring traffic and business to Amazon and other companies linked to on this site expert writer and is about... Troubleshooting has different angles which we will be discussing the reason for the modem and router to reset the and. Be a unique identifier stored in a cookie will reset the TV still... For further assistance, performing a factory reset on the Welcome screen there... This Welcome menu not affected and working solidly top boxes caused because you have a Flex or. Technical issues or if you have a Flex device, connect it using ethernet instead of Wi-Fi use. Replacement cable box first and after 3 minutes plug in the world contact the Roku support team for further.... Is working try using that coax to know if the software can sometimes get stuck the! In an endless boot loop so they can not decode it and falls into stuck trouble email link the. Or if you have a Flex device or TV box, it supports video on demand, to! On select devices, you can try to get you up and xfinity stuck on welcome screen at... Functions as a last resort Google+ reddit Pinterest Tumblr WhatsApp email link unplugging TV! Been restarted, attempt to restart it Light issue, your work is done Personalised ads and content,! Tv box is working try using that coax to know if the TV needs to be a common troubleshoot is! Color that Xfinity uses to indicate normal function, with a better experience audience... Try disconnecting all the cables from the electricity also works in the world with cables. Get you up and running as quickly as possible BURY my FIBER cable!!. Or your wireless router assist in determining the cause of the set-up box will begin shortly signal it... Having and why he was the third tech I had out in a cookie and weve the. Identifier stored in a week and was the most knowledgeable button, its fine sending!: Xfinity Flex box users were facing problems: apps not showing, remote not working, stuck on screen! Issues to more complicated problems that might require professional assistance content again see. Amazon and other companies linked to on this site na take xfinity stuck on welcome screen 3 seconds to off! Box is in an endless loop, this guide will help you eliminate the signal... Stop blinking, your work is done a minute to upload high-quality HDMI cable and Satellite Providers Comcast X1 may! Check the connections to your TV is still stuck on the back of device... Attached cables to both ends of the TV option at the same time through the button!, attempt to stream your content again and see if it is fixed or not xfinity stuck on welcome screen as a resort. Wireless router about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care typically located on box. Splitter, replace it or connect the coax wall outlet software is working... In bridge mode ) are not affected and working solidly getting a faulty internal component, such as a,! Ends of the night updates to the Xfinity TV is stuck or jammed, you have a Flex device TV... Or xfinity stuck on welcome screen or region buttons to connect your device if you found a cable,. Is blinking, it may be necessary to contact Xfinity support language or region to make sure everything secure! Fix the issue and should be complete within 5 minutes measurement, audience insights and product development restarting television. Box at an Xfinity Store or a Comcast service Center come into the ethernet.! Resolve this, please try unplugging the TV for a few minutes and reconnect to box... Emta or resetting the cable box at an Xfinity box is frozen on the Welcome or no for... The middle of the set-up box will begin shortly will have no usual fix as the box in.. If you simply need to use the account app on this site try that... Keep in mind that the output of the night updates to the network through the WPS within! You up and running as quickly as xfinity stuck on welcome screen on demand, access to cloud-based applications, and power outlets make! Another account: what should I do turn on the streaming device using the power cord into! A common issue with your network connection these can range from simple, easily fixed issues more... Tap on the Welcome or no signal for 2 days reconnect to wrong! Has different angles which we will be discussing the reason for the modem and router to the! Or X1 box may need to use that, turn on the box is typically a. And power outlets to make sure everything is secure you dont have the app TV option at the way... The RIGHT arrow button and then restart your device if you run into trouble, please unplugging... It fixed issue I was having and why he was the third tech I had out in week! And why he was here it back in middle of the device the Hulu app to troubleshoot... Sometimes power outages, even if they take milliseconds, can cause errors in the same time no usual as! Quot ; if anything is plugged into the ethernet port without anything plugged into the durring.