PS no one at their customer service ever picks up the phone. One recliner was broken upon delivery however we couldn't return it we had to order the parts and a man came to the house and supposedly fixed it. Needless to say, he is worth coming back to this store. The sofa she showed us was not the sleeper model. Do Not Buy From ASHLEY. I dont mind it now, but the first couple of weeks I slept on this, it felt weird. Would recommend moving on if you see Ashley furniture. With almost a century of experience in an ever-changing furniture market, Hooker Furniture continues to create beautiful furniture pieces for timeless and modern tastes. I Will Never Buy Again From Ashley I Am Making A Complaint With The Better Business Bureau And Hope They Do Not Do This To Anyone Else. Instead the date is now pushed out to April 6! ANOTHER night on the floor! Not worth it. I'm supposed to get the cocktail table tomorrow and confirmed for a delivery window of 11-3. I told Ron i was going to pick up the bed myself from the warehouse all the way to Lathrop Ca. I think if you are looking for a modern-looking and affordable bar/sofa table, you wont be disappointed with this one. Got it on schedule, confirmed going to have someone meet them at the house since we were working. I received the CONFIRMATION 2 days prior to the final delivery date for ALL of the furniture. I have been calling customer service and still get the same answer and the delivery man just called and asked how to get in send I told him I was at work after the manager said to ignore that it again was an error . AKA.. you are not getting a deal on a 1000-2000 sectional from here.the amount of couch you can get at this price point might seem dreamy for your budget..but you are warned that the quality will not hold up. Bought this beautiful table , even bought the warranty for 130.00 spent 700.00. Are you joking? It was delivered July 6, 2021. With affordable, upholstered designs that start at $284, there are options that come in a variety of price points and material styles. And why do they continually lie? No apology. Delivers were rude. So bad. We're not going to do anything for you" Is there anything else that need to be said? The initial over enthusiasm was obviously fake and everything changed when I showed my discomfort with buying on the spot. I have not received the furniture yet (June 2021). As much as I wanted to throw it back to into their store, they have already taken enough of my spare time, so I had to just break them down and trash them. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. Something the salesman did not inform her of. The reason I went for this brand was that they used to be good quality. I ordered a simple coffee table set on 11/3/19 and was told it would be delivered on 11/8/19. When I asked why, miraculously the call dropped. I returned and asked for a refund. Furniture did not arrive, so it was then assured by 11/23. At this point its about the principle not even about the money or the couch itself. Each brand score is calculated based on set of relevant criteria and displays company performance over time. The table we wanted was on back order at the begging of March and told it would definitely be delivered by 4/9 but "probably before that" and told they deliver every day and will work around our schedule. The Ottoman is sunken in the middle as if the cushion material has broken down or a brace is broken.. Please do not buy from Ashley Home Story unless you want to have your delivery canceled 3+ times with no notice, be threatened to have an $80.00 fine for not being home for a delivery day that you didn't agree to (only so they can cancel the delivery an hour before the delivery time on the day you had to clear your schedule for last min. Store experience was awesome! I purchased my couch early December, was promised a Dec 17 delivery and that is when the issues startedMy delivery was pushed to the 19th and when i called to inquire i was told the couch was not yet in the warehouse but should be available Dec 28. I got stuck here and spoke to the manager and she said she will come back with an update by the end of the day. Even if they had fixed the couch, it is so cheap that it would have broken again I'm sure. Our salesman assured us that the mattress and frame would be delivered the following day on July 8, 2020. They are happy to help take your money but once you walk out the door they couldn't care less about getting you what you paid for in the condition they advertised (I.e. We had taken the old bed to the dump the day before!! Would not discuss when, where or how the order was progressing. The recliner was also listed as in stock at all these places and included the same delivery timeframe as if we had ordered it from Ashley. Now, that was delivery number two. Between year three and four, we went to a different furniture store and purchased new sofas. After a while, I found a set of chairs that I wanted to purchase, but the sales rep was no where to be found. Consumers can shop in-store or online. Order number 310940340 & 310940330, We bought furniture, in store, on Feb. 6, 2021, during a President's Day Sale. and now, they are saying it's August 1. Having recently moved to the area with nothing, we went to Ashley to get basics: bed, sofa, chair. First time was great no complaints this time what a freakin joke! Whatever type of designyou're going for, you will find right here, at your first stop for online furniture shopping. I had THE best time, and awesome service. I was livid. Thank you Tyler for all your help and patience. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. DO NOT EVEN THINK OF SHOPPING THERE. We were shopping for a new reclining sofa, so we went to Ashley Home Store in Medford, OR. Every store policy is deliberately set up to protect them and totally screw the customer. Unsubscribe easily. After speaking with Shatara with dispatch who was the only person helping resolve this situation assured me that I would get my desk as promised. We compared Ashley vs Slumberland on key criteria, based on outside expert reviews and our own analysis of each vendor's products, services, and websites. OR if the managers were helping out their sales people and collecting sales, that would have been incredible too! Again damaged. Every time we go in, we are told we cannot be helped because there is "no store manager in the store at this time." You pay for new and they sell you repaired products. I couldn't get them to understand that it was an error so now I'm paying an additional 200.00 on broken furniture and two mattress that hurt my back. Where other items, like this recliner, are ready to go! POOR POOR QUALITY: LOOKS BEAUTIFUL UNLESS YOU NEED TO ACTUALLY USE IT, Ashley Homestore not at as good as I thought, If you are Older and Disabled or Veteran stay FAR From these Liars, Ashley does not stand behind damaged products, Worst customer service & worst couches ever, DONT PURCHASE NORTH SHORE CANOPY ITS GARAGE, Very unsatisfied with furniture and customer service, Do not buy from ASHLEY FURNITURE OR BUY WARRANTY. Price Range: $$ to $$$$ What To Buy: Lexington King Oyster Bay Tufted Standard Bed$4,099.99 and Lexington Shadow Play Tatum Solid Coffee Table$1,779. We went to the Ft Worth Ashley store on no less than 6 occasions and called the New Braunsfels headquarters at least 6 times where they passed the blame on someone else and I could never get back in touch with the person who called me. What a joke. Save your money and time and headache and do not purchase anything from Ashley FURNITURE. "Oh its on back order", "no its at the wear house" it will be there Saturday No show. Still waiting for a paid for delivery. Not only that but that he would give us the couch for the same price. I filed a claim and FCP denied the claim saying it was normal wear and tear. NO OWNERSHIP FOR MISINFORMATION. He is there if you have any questions but does not hover. Had to jump through endless hoops to resolve issues. I fear that they are trying to shut down and run with the consumers' money. I couldn't be happier with my purchase! lies, and just a traumatizing expirience! Went to flip our sofa's cushions and found that the cushions are not covered on backside and underside with the same fabric the top, front, and side are. They also didn't install our bedframe properlyall the legs were different lengths, some don't even reach the floor. 16 East 34th Street, 15th Floor, New York, NY 10016, Derech Yitzhak Rabin 33, Givatayim, 5348303, Israel, 800 District Avenue, 1st Floor Burlington, MA 01803, 218 Northwest 24th Street33127, 3rd Floor offices 303 and318, WeWork 50 Miller St, North Sydney, NSW 2060, Rua Jaceru, 225 - Vila Gertrudes, So Paulo - SP, 04705-000, Rod. These staff over promise and under deliver and are not qualified to do their jobs and should attend a course in customer service. Because this is just ridiculous beyond measure, and I shouldn't be having to pay $3,000 and $400 for a warranty when all we've had is a broken, uncomfortable piece of furniture, and not a single rep or manager will help us. I spent thousands with this company and have family members who are consumers too but none of us will ever buy from them again. The best course is to stay away from Ashley Furniture Industries, their affiliated companies/organizations, and their products altogether. Most of the other leather benches I was looking at were closer to $900 from Potterybarn eek. Slumberland is a family-owned, Midwest-based furniture company. They are extremely efficient and professional. We were told that it was up to their standards, If inferior fitting furniture is up to their standards then you as a potential customer need to know. They refused to order another one also refused to come get it. He's is useless and doesn't care. no one did . Save your money or buy from someone else Ashley furniture sells garbage,I will never buy from them again, Ashely collecting money for protection plan but they are not ready to do service for any repairs that occur during warranty period. During delivery, we noticed that the barstools were damaged. 3 yrs later the bed started to shrink, the fourth year it shrank dramatically, I was able to see inside the footboard drawers and slabs on each side of the frame, I called them, told them my issue. A month later, the day before my move I called the store to see if I have a estimate delivery time or a time frame of delivery. It's you (not me). I will NEVER buy from Ashley again. The system is flawed, and the in-store salesman need to have more access to their product as well as being able to control better the delivery dates. The whole interaction made me feel confused and de-valued. After speaking to a sales associate for several days I picked out a 4 piece living room suite after speaking with one manager Adam we settled on a price when I went to purchase the furniture on the same day the manager on duty James Holley refused to uphold this price. My Couch Did Not Come Until December. 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